There are 6 steps you need to complete in order to get a question out of the door in String3:
1. Setting up a template based on the material you need to know about:
All the information you add into templates is only visible to you. It is for internal use to help you create a list of templates you can use in the future to send questions to different suppliers quickly and easily. There are four steps to making a template.
i) You first need to select the base material of interest (e.g. viscose, paper, cotton etc).
ii) Then select the form of this material that you have in your hand. The form relates to the final product e.g. a viscose garment, paper product etc. The list on screen is in order of production stage (latest first), so perhaps you have in your hand viscose fabric and need to ask about this, rather than a finished garment.
iii) Then select the information you need to find out.
iv) Finally, name and save this template so you can use it again in the future. Remember templates are internal to your organisation, no suppliers ever see them.
2. Choosing your product:
Next you need to describe the product you want to find out about. You have already selected the form of your product in your question template. This is simply asking you to be more specific about the product by describing it.
3. Choosing your supplier organisation:
Add in the supplier who you sourced from. You can also add in how you usually address this person and String3 will use this name - perhaps if you have a more formal or informal name which you are used to using to make it feel more familiar for your supplier.
4. Choosing the contacts at that supplier organisation:
In case there are more contacts you would like to send the question to, you can do that here. Otherwise just select the contact you have already added by selecting the “choose this contact button” next to their name.
5. Context - selecting a product identifier so your supplier knows the exact product you want to find out about:
This step ensures that your supplier knows exactly what product you are seeking information about. String3 works by asking about specific instances of supply so that you get accurate information about products, not just general guesses about where they might usually be made, or sourced from.
6. Review the email your supplier will get and then send it!
The final step is to review the wording of the email that String3 has generated based on the information you have provided. You can edit any parts of this to tailor it to your supplier. You may wish to add a personal note at the beginning or edit how your name appears at the end.