Can I record information about the products my suppliers send to me if they don't use the system?

You can still record information about products you receive from a supplier who does not use String. You can simply create a record for the supplier on the ‘Suppliers’ tab, and then introduce the products they have sent you into your system manually from the 'newbatch' button, rather than receiving them as an electronic shipment.

 

Can I enter data for another organisation?

Providing you have the consent of the other organisation, you can enter data into the service on their behalf to ensure that you receive as much information as possible about your products. This might be practical if your suppliers are very small or do not have internet access – please contact the Stringtogether Support team, and we can help you to set up a user account for you with the organisation for whom you wish to enter data.

 

Can more than one user enter data for an organisation?

 

Yes – to enter data for an organisation login access to that organisation's account on String. If you would like other people within your organisation to have access to the account, please get in touch, telling us their name and email address, and we can send them their login details.

 

How do I move to the other accounts whose data I manage?

 

To move between accounts when you enter data on behalf of more than one company, click on the 'Account settings' icon in the top right hand corner of your screen. Click on the 'Organisations' tab, then click on the name of the organisation to whose account you would like to move. You will then see this account appear on screen.

You can see the name of the account in which you are working clearly displayed at the top of the screen.

How does my information get transferred to my customers?

 

Information which you record about a product will be sent to your customer when you send them a ‘shipment’ – an electronic record of the delivery of products you actually sent them. Within this ‘shipment’ will be data relating to the products you have sent, including who supplied you with the product, which processes have been carried out on the product, and any relevant certification or documentation.

 

Can I enter data about products I already have in my organisation?

 

You can easily enter information about batches you already have in stock into String. You only need to include data about the products you want to be traceable, so if this doesn’t include your whole stock then you will only need information about those products you wish to be able to trace.

To record batches you already have in stock, click on the  'Introduce new batch' button next to the product category into which you would like to record a batch.

If you have a large amount of data, click on the  'Import Data' icon next to product category and follow the instructions to add your data straight from an excel spreadsheet.

 

Can I enter historical information about products?

 

It is possible to enter historical information, although we recommend that you keep this to a minimum, and start with the products you will use now, rather than entering large amounts of historical data.