How can I move between pages?

As you click on a new page, you will see a 'path', known as a 'breadcrumb' appear at the top of the screen, showing you the pages you have click on so far to reach the page you are looking at. You can then click on any of the page titles shown in the breadcrumb to move to that page, or click on the red arrow  to go back one step.

 

How do I edit a category/batch name once I've created it?

Click on the magnifying glass on the category/batch whose name you would like to change . In the details tab, highlight the name in the 'name' field and type in the name you want. The new name will save automatically as soon as you click away from the name field.

 

What to do if String seems to be running slowly

If you suspect that String is running slowly, please do the following:

• Visit http://www.speedtest.net
• Check your connection speed against a local server (usually the one with a yellow symbol)

• Check your connection speed against a server in the UK (the one in Maidenhead we think is visible everywhere in the world!)

 

Do the same thing again this time choosing a server in the UK instead of the one with the gold star. Please choose the server at Maidenhead.

When you have done that please send us the results.If you see a big difference between a local server and a server in the UK then the problem lies in your internet connectivity. We can't do much to improve your local connectivity, but we are constantly striving to reduce the "footprint" of String and to make it work well in slow and poor connectivity conditions.

 

How long will it take me to learn to use String?

String is simple to use, and will save you time. It will take you a little time to understand how to use the service most effectively for your organisation, and we provide help and training to help you do this, but you should find you can begin using the service almost as soon as you receive your login details.

 

What do I do if I make a mistake while running a process?

If you make a mistake while running a process, it's easy to undo your mistakes. Just click the undo button  next to the input or output you want to change. Any output you undo in this way will be deleted; any input will be put back into inventory. If you need to undo all the inputs and outputs then just click on the 'undo all' at the bottom of the process window.

A process which you have 'undone' will not be recorded in the product history, and the stock will be returned to your inventory as necessary. You can undo a process right up until you have used some of the output from that process, for example in another process, or it has been sent in a shipment.